Big IT buyer says choosing the right tablet is about reducing complexity

November 19, 2013
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NEW YORK – Panelists in the "Choosing your next tablet" session at the recent TabletBiz conference here discussed and debated tablet deployment strategies. 

Stuart Kippelman CIO of Covanta Energy, a company that converts waste into energy, has evaluated and deployed a range of mobile devices and has some definite ideas about how to decide which ones to buy.

“We’re trying to limit complexity. There are a lot of different Android models and if we allow every variation there’s complexity. At least with Windows we know what we have,” he said.

Covanta has deployed both iPads and Windows tablets and uses mobile application management (MAM) software from Apperian to help manage their use.

But Jennifer Langan, Director Mobility Products in Samung's Enterprise Business division, said choice can be an asset, especially when it comes to specific types of jobs or markets. Samsung probably has more different models of tablets than any other vendor and works with specific industries such as medical and financial to customize the devices to suit those industries.

“It used to be everyone got the same laptop, but now we’re seeing different form factors that enable us to provide solutions for specific use cases,” said Langan. “So it doesn’t have to be ‘here’s a device, I hope it works for you’ anymore.” 

BYOD and security

Kippelman said security continues to be a big concern particularly with the rise of BYOD where employees want to use their own devices on corporate networks. (PHOTO: Stuart Kippelman, CIO of Covanta). 

“The thing about BYOD is that you hope it just works and IT spends less money,” he said. “But when a patch comes out there is no MDM that will stop an Apple update. So now we have to send a message out to everyone that Apple has just release iOS 7XX and please do not download it until we’ve tested it.

“It’s the users, not IT causing the pain.” 

(Tablets continue to entice enterprises for their capabilities, but also for their lower cost of ownership and return on investment. Check out this free whitepaper to compare for yourself.) 

Tomorrow’s users

Langan said Samsung recognizes tablet users are going to use the device both for work and at home. “It has to have a dual persona” with security built-in.

Kippelman said his 10 year-old daughter is a good indicator of where technology has to go to meet the expectations of tomorrow’s workforce.

“When she gets in the car it takes eights seconds until the bluetooth connects and she can play her music. But everyone time she says it’s broken because she’s waiting that eight seconds.

“This future workforce is not going to accept the stuff we have to put up with today, the delays and outages, it just has to work.” 

(For news, trends and insights about the the tablet market, sign up for the free TabTimes Daily newsletter)


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