The Next Web reports that some Surface RT owners have been unable to access Windows Store or Windows Update since updating the tablet’s firmware earlier this month.
According to the website, tablet owners have been frustrated in their attempts to load or search for updates on Windows Update as well as access Windows Store, the only way to download and install apps on ARM-powered Windows RT tablets.
And although the Windows Update problem can apparently be solved by rebooting the device, Microsoft is promising to patch things up sooner rather than later.
“Some Windows RT customers who attempted to apply January’s bulletins had issues installing updates,” the company said in a statement.
“Specifically, impacted Windows RT devices went into connected standby mode during the download of updates from Windows Update, causing the connection to be disrupted. We apologize for any inconvenience this may have caused and are working to correct the issue; we expect to have a fix in place in the first week of February.”
The early February timeframe of the next patch release will likely coincide with the launch of Microsoft’s next Surface tablet. The Surface Pro, which sports an Intel processor thereby promising compatibility with existing Windows application, is due to launch on February 9.