A new release of LogMeIn Rescue is designed to give IT helpdesks and other customer care organizations a single web-based tool to support the growing gaggle of smartphone and tablet devices as well as computers running Windows and Mac OS X. On the mobile side, LogMeIn Rescue supports tablets, smartphones, and computers running iOS, Android, BlackBerry, Symbian, Windows and Windows Mobile.
The company said the new release builds on earlier versions by adding several features including the ability to remotely configure iOS and Android connectivity settings such as Wi-Fi network setup and Access Point Name (APN) settings.
LogMeIn Rescue now can also remotely configure device permissions and push device pass code settings for iPhones and iPads and create customized iOS helpdesk or self-help shortcut app icons. For users, these icons act as a kind of SOS button on the device giving iPad and iPhone users the ability to quickly connect to help guides or even a web chat support session with a single touch. LogMeIn offers a free trial version of LogMeIn Rescue
"The new Rescue release was designed with direct input from some of the world's largest operators and mobile device OEMs and has been successfully tested by thousands of customer care organizations and IT helpdesks," said Lee Weiner, LogMeIn's VP of Support Products in a release.
"While specific conditions vary across these audiences, all of them are looking to empower their teams to quickly support a growing number of people carrying increasingly sophisticated devices. The result is a release that simplifies support for iOS and Android devices, and makes it easier for helpdesk staff to better serve increasingly empowered customers and employees."
LogMeIn said its support solutions connect to over 125 million devices worldwide.