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Motorola says some refurbished Xoom tablets not cleared of data

by David Needle

February 3 2012

Motorola Mobility says about a hundred refurbished Xoom WiFi tablets may have been sold with some of the previous owner’s data still stored on the device. The tablets in question were part of a batch of 6,200 refurbished Xoom tablets, the company said.

Refurbished consumer electronics are generally products returned by consumers for any number of reasons that the vendor cleans and evaluates prior to resale at a reduced price. The evaluation includes making sure the device works to factory spec and wiping out any personal data that might still be on the internal storage while making sure the original software is still accessible. 

Motorola Mobility, which is set to become a subsidiary of Google if last year's purchase announcement is approved, said the affected tablets were resold by Woot.com between October and December 2011.

“While this matter likely affects only a small number of refurbished units, Motorola has a strong commitment to its consumers, and is proactively responding to mitigate any risk to its customers,” the company said in a statement that also confirmed that any refurbished units sold outside the time period in question were properly refurbished.

Motorola said it’s offering customers who purchased and then returned a Motorola XOOM Wi-Fi tablet to Amazon.com, Best Buy, BJ’s Wholesale, eBay, Office Max, Radio Shack, Sam’s Club, or Staples and a few other independent retailers between March and October 2011 a complimentary two-year membership of Experian’s ProtectMyID Alert to mitigate any risks.

If you purchased a refurbished Motorola XOOM Wi-Fi tablet from Woot.com between October and December 2011, you can visit motorola.com/xoomreturn or tcall Motorola Mobility Customer Support at 1-800-734-5870, select Option 1, to determine if your tablet is one of those not properly wiped of prior owner’s data that could include photos, usernames and passwords to social media accounts. 

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