A number of Surface 2 and Surface 2 Pro users are reporting that their device gets hot when playing games or multi-tasking, causing the display to dim to the point where the tablet is unusable.
As first reported by The Register, these users took to Microsoft community forums to detail their issues and have since been reassured by a company spokesman that the Redmond software is working to a fix to be released in the next Windows update.
“Surface devices may dim the screen as thermal temperatures rise from extended, high CPU intensive activities – like gaming,” said a company spokesperson.
“In some scenarios this does not appear necessary. We’re working on a tuning update that will remove this unnecessary dimming event. You can expect this update in an upcoming Windows Update package. In the meantime allow the Surface to cool down for a minute or so in order to return the screen to previous brightness levels.”
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