Qatar Airways deploys iPads with customized app to cabin crew & concierge

August 23, 2012

These iPads will be used by cabin crew and concierge staff based at the Doha International Airport and at London Heathrow.

The tablets each feature a custom-built Qatar Airways app which presents an interactive seat map design, and highlights the presence of VIPs and Privilege Club members on the plane. It also helps to identify customers quickly, and can be used to alert other staff of a passenger’s special meal or service requirements.

Qatar Airways hopes to add new features to the iPads in the near future so that customers can enrol for the Privilege Club or purchase duty free items, all while up in the air.

Aviation has emerged as an eager industry when it comes to adopting tablets, and deployments to date have varied from using iPads for in-flight entertainment, to using the devices as electronic flight bags and even as training tools.


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