avatarby Ankit BanerjeeDecember 20, 20166 comments

The Razer Blade Stealth has been built to provide a sleek, compact, and portable alternative to the bulky and heavy duty gaming laptop, and a great alternative it is. Featuring the portability of an ultrabook with the power you would expect from a high-end device, the Blade Stealth will cover all your needs and is also relatively affordable.

Granted, for truly graphic-intensive gaming, the device needs to be paired with the Razer Core that essentially tethers the laptop to a desk, but the good thing is that once you are done with play, you have a light, portable device in your hands that is great for work. Unfortunately, as is the case with any smartphone, tablet, desktop, or laptop, this ultrabook is not without its issues. Which is why, we’ve rounded up some of the common problems faced by Razer Blade Stealth owners, and offer potential solutions on how to fix them!

Disclaimer #1 – Not every Razer Blade Stealth will face these issues, and in fact, it is more than likely that you won’t come across any of the problems listed below. 

Disclaimer #2 – There are two versions of the Razer Blade Stealth that were released this year, one back in January, and another updated version featuring Intel’s Kaby Lake processor that was launched in September. This issues are mostly with regards to the older version, but some users have already found these problems to occur with the upgraded device. 


Problem #1 – Razer Blade Stealth and Razer Core connection issue

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As mentioned, you will need to connect the Blade Stealth to the Razer Core to enjoy a proper gaming experience on this laptop. While the Core is plug and play, some users have found issues with establishing a connection between the two. Either the Razer Core isn’t recognized at all, or the connection drops after some time.

Potential solutions:

  • There is a workaround that has worked for some users, but it is a tedious process that will need to be performed every time. First, disconnect the Razer Core while the laptop is on. Disconnect the power cable from the laptop as well, and then shut down the device. Plug in the Core when the device is shut down, and then restart the laptop. There will now be an established connection between the two.
  • Make sure that all the drivers are up to date for both the laptop and the Core. There is a somewhat complicated setup process that also involves updating the relevant drivers. You can find the links and the complete step by step guide here.
  • Some users have found that the issue seems to be related to faulty hardware, mostly to do with the Thunderbolt 3 (USB Type-C) port. Check with other USB Type-C devices, like external hard drives, if the port is working as expected. If not, the only option will be to pick up a replacement.
  • The connecting cable that is available with the Core has also proven to be problematic. A third party cable works in this case, or you can get a replacement for the official cable.

Problem #2 – Device not charging properly

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A few users have faced issues with the device not charging properly, or charging very slowly.

Potential solutions:

  • This is a hardware problem, so the only real option is to pick up a new charger, or have the battery replaced. However, there are a few things you can do to pinpoint whether the issue is with the charging brick, the battery, or both, and what you need to get replaced.
  • You can use a multimeter to see if the AC adapter is putting out the expected voltage, amperage, and polarity. The relevant information will be listed on the charging brick itself. If it isn’t, the charger is faulty, and you will need a replacement.
  • The next workarounds will require you to open the laptop and remove the battery. This isn’t recommended, but if you do decide to go ahead, some technical know how is definitely necessary.
  • Perform a hard reboot. Unplug the charger, then press and hold the power button for 20 seconds. Replug the AC adapter, and try starting the computer. if it doesn’t turn on, remove the battery, and see if it boots with just the AC charger. If it works in this case, the battery is faulty.

Problem #3 – Keyboard issues

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Some users have come across issues with the Chroma effects on the keyboard not working. There have also been cases where users are unable to change the lighting profile anymore.

Potential solutions:

  • The effects that are loaded when device first turns on are firmware level effects. Once Synapse loads, it takes over control of the lighting of the keyboard and provides more advanced options. The default lighting effects can be setup within Synapse so you can have the same effect before and after Synapse loads. To change the lighting profile, make sure that you are logged into Synapse first.

Problem #4 – Issues where the only option is to pick up a replacement

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There are few issues that don’t have a solution, particularly with regards to hardware problems, and the only available option is to pick up a replacement.  Below is a list of such issues.

  • Unfortunately, Razer has suffered from a lot of quality control issues. Users have found the screws at the bottom to be falling off, trackpad getting stuck on one side, the power button also getting stuck, USB Type-C connector falling off, and more.
  • Given that it is a device intended for gaming, it is understandable that the Blade Stealth gets warm under stress. However, some users have found that the laptop gets hot enough to make it difficult to touch, even when performing simple tasks like browsing the web.
  • In both the above situations, the only option is to pick up a replacement.

So, there you have it for this roundup of some of the common problems faced by Razer Blade Stealth owners, and a few potential solutions on how to fix them. If you have come across any of these issues, or some others, do let us know in the comments section below, and we will do our best to help you find an answer.

Razer Blade Stealth

All said and done, don’t let this small list of problems deter you from picking up what is otherwise a fantastic ultrabook. If you are looking for a gaming solution, the Blade Stealth, coupled with the Razer Core, is a good alternative to the more expensive and less portable gaming laptops out there.

  • PurpleShapes

    Here’s some other issues you might face with the Blade Stealth. I have had 3 replacements all of them had the following issues.

    – Coil whine
    – Fan Noise (clicking).
    – Power adapter (Buzzing/clicking sounds).

    Not a problem with the RBS but the customer service is very bad.I had to make a video and email it to them in order for them to consider the RMA…

    • JohnK

      I have the same coil whine / fan noise issues, also had to send in a video, and have been passed from pillar to post multiple times.

      Which RBS model do you have?

      Did you eventually get one that worked correctly, or would you say it just isn’t worth doing an RMA for something like this?

    • James Villemarette

      Everytime I disconnect the Thunderbolt charging cable, the cord itself makes a few clicking/sparkling noises. It’s kinda concerning, annoying, but it’s not that big of a deal.

      I don’t know about coil whine, but the computer itself is making some noises. It seems to be coming from multiple places along the keyboard. I’ve seen a few people suggest that it’s the SSD PCIe connector, the fan, or the battery, but personally, I believe the noises on my laptop are coming from all three. Thankfully (not really) my tinnitus and normal background noises obfuscate the RBS’ noises.

  • K.

    Thanks for this list. I noticed one screw missing and I was surprised that I had not seen that when I got the laptop. I thought I had just missed it. But when I sent the laptop for repair because of the noisy fan they put a new screw. And I couple of weeks after getting it back I saw a screw on my desk. So it fell again. I just screwed it back. I try to tighten them from time to time. Sadly now my laptop is out of warranty so I can’t get anything fixed anymore. Even after they replaced the fan, the fan is still noisy and the laptop runs hot even under light workload.

  • Gabriel Esposti

    My keyboard doesnt work in some games.
    Paradox – Steel division – Works sometimes and do not work propely.
    Company of heroes 2, same thing, i have to click 3 o4 times to work some command in keyboar
    Sorry my english

  • James Villemarette

    FOR THOSE THAT STILL HAVE PROBLEMS CONNECTING WITH THE RAZER CORE:

    What worked for me is *turning off the Wi-Fi,* waiting about 10 seconds, and _then_ plugging in the Razer Core. For some reason–for me, at least–the Razer core seems to be in conflict with the Killer WiFi drivers. I don’t know why.

    I found this solution as about the 16th response to a post about Razer connectivity problem on the Razerzone forum, and no one was making a riot or sending out flares to say that this worked (even though this solution has worked for others, including myself.)