avatarby Ankit BanerjeeDecember 30, 20160 comments


Apple refreshed the Macbook back in October, with the latest edition retaining the look, feel, and portable nature of its predecessor, while bringing key internal upgrades that make the experience even better, including a better processor, more storage, and extra battery life. If you are looking for a more portable and wallet-friendly alternative to the admittedly superior Macbook Pro, the Macbook is a good option.

However, as is the case with any smartphone, tablet, or laptop, the Macbook isn’t without its problems. Which is why, we’ve rounded up some of the common problems faced by Macbook owners, and offer potential solutions on how to fix them!

Disclaimer: Not every Macbook will suffer from these problems, and in fact, it is more than likely that you will not come across any of these issues at all. 

Note: There are a few variants of the Macbook available, so this article will the iterations going back to 2015. 

Problem #1 – Low electric shocks while the device is charging

MacBook 12

A few users have come across low electric shocks when touching the body of the laptop when it is plugged in.

Potential solutions:

  • This seems to occur of you are using a two pronged adapter for charging. It is definitely recommended to use a three pronged grounded adapter instead, and the problem then goes away. If it seems to persist, the best option is to take in for a technician to have a look.

Problem #2 – Audio issues


Some users have reported audio issues with the Macbook, where there is no sound coming from it, either through the speakers or when using headphones. In some cases, music and videos will not have any sound, but Siri can be heard as expected.

Potential solutions:

  • Go to the Apple Menu, open System Preferences, and select Sound. Open the “Output” tab, and then select “Internal Speakers” as the output device. Of course, if this issue occurs when using headphones or external speakers, make the appropriate selection. However, keep in mind that you may first have to select Internal Speakers first, make sure that the audio is working is expected, and then make the switch.

Problem #3 – System seems to be slowing down

Macbook 12

Some users have reported that their system appears to have slowed down.

Potential solution:

  • This isn’t really a problem, but something that can happen to any system, particularly if you are someone who doesn’t shut down the device often. Simply restart the laptop and you may see a noticeable difference
  • You can also try killing apps that are consuming a lot of RAM. Open the Activity Monitor by pressing the Command button and the spacebar and typing “activity monitor.” Sort the list based on memory usage, and quit the apps that you aren’t using, or kill them directly from the activity monitor.

Problem #4 – Issues where the best option is to get a replacement or get it checked at the Apple store


There are some problems that don’t have any fixes or workarounds, particularly hardware problems, and the only option is to pick up a replacement or have it looked at at the Apple store.

  • Keyboard keys are stuck or unresponsive: Some users have found that after some time, keys on the keyboard don’t offer as much tactile feedback, tend to get stuck in place, or become entirely unresponsive. In this situation, the only option is to get the keyboard replaced, and Apple has done this for quite a few users.
  • Macbook won’t start up: A few users have found that their Macbook no longer starts up. In some cases, this has had to do with some faulty or loose parts internally, which can be fixed.
  • Charging issues: Some users have found their devices to be charging slowly, or not charging at all. First make sure that the device, the charger, and the plug point aren’t faulty by plugging the charger into another point, and testing the device with another charger. Depending on what is wrong, your only option will be to either get a replacement charger or have the device repaired.

Troubleshooting guide #1 – Problems where resetting the PRAM helps


PRAM, or Parameter RAM, holds all the information about your MAC to keep it functioning to your specifications. Some of the things stored are the startup disk, disk caches, RAM disks, virtual memory, video and display information, speaker volume, time zone information, trackpad speed and scaling, keyboard repeat rate, default system fonts, and more.

You generally reset the PRAM when there is some issue with any of the things listed above, and is a useful troubleshooting tool if you come across any odd behavior, poor performance, weird hardware settings, and more.

Resetting the PRAM

  • Reboot the device
  • Before the grey screen appears, simultaneously press the Command, Option, P, and R, keys.
  • You will then hear the reboot sound again. That is when you know that the PRAM has been reset.
  • Make sure that you press the combination of keys before the grey screen appears. It may take a few attempts to get the timing just right. The second reboot sound is what you are listening for.

Troubleshooting guide #2 – Problems where resetting the SMC helps


Resetting the System Management Controller can help address some hardware and power related issues. These can include –

  • Issues with power management and the battery: Random shut downs, battery isn’t charging, sleep mode isn’t working, or the device won’t easily wake from sleep, and more.
  • Issues with the indicator lights: battery indicator lights aren’t working, keyboard back lights not working, display isn’t adjusting to ambient light changes, and more.
  • Video and external display issues: external display isn’t working as expected, display brightness not working, video modes aren’t working, and more.
  • General performance issues: Slow and sluggish performance, external ports stop functioning, AirDrop not working, Bluetooth issues, Wi-Fi issues, external devices not being recognized, and more.

Resetting the SMC

  • Shutdown the device.
  • Connect the power adapter.
  • On the keyboard, press and hold the shift, control, and option keys and the power button simultaneously.
  • After a few seconds, release all the keys simultaneously.
  • If the charger has a LED indicator, the color may change briefly, which indicates that the SMC has been reset.
  • Startup the device as usual.

So, there you have it for some common problems that Macbook owners come across, and potential solutions on how to fix them. If you have come across any other issues, do let us know in the comments section below, and we will try our best to find an answer for you.